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Poetry · Chapter
Lawrence R. Adams explained
Lawrence R.
What happens
Lawrence R. Adams, president and general manager of the Brevoort Hotel Company in Chicago, is quoted as saying that it speaks well for a hotelier when a departing guest would go to hell for him.
Themes in this chapter
Work and Profession
Adams reflects on the measure of success in the hotel business through guest loyalty.
Characters to notice
- Lawrence R. Adams
President and General Manager of the Brevoort Hotel Co., Chicago, who values guest loyalty.
Key passages
“I claim that it speaks pretty well for A person who runs a hotel, for Each guest, on the day Of departure, to say: 'He's a guy that I'd go clear to hell for.'”
Adams believes a hotelier is truly successful if a guest would go to great lengths for them upon leaving.
Adams defines professional success in hospitality through extreme customer loyalty.